I tried to use the new service to register without going to the police station. My application has “in process” status for more than 24 hours. How to fix it? Smartshanghai guide says it takes up to 15 minutes
Unfortunately, many people have said how it didn’t work for them and they ended up visiting the police station in-person.
If you wanna be safe, then I’d recommend you still follow the traditional offline process and visit the police station in charge of your residential compound (and also bring proof that you already applied online and ask what should you do next time if this happens again).